Operations Director


Rebecca Atwood Designs

We inspire through design. By creating patterns and palettes that activate and reflect people’s interior worlds, we invite them to experience the deep pleasure of finding expression in their environment.

Role Title

Operations Director; Full time position.


Rebecca Atwood Designs Studio in Charleston, SC

Reports to

Vice President of Finance + General Counsel

Direct Reports

Operations + Customer Service Associate

Position Purpose

• Manage day-to-day activities of Operations and the Studio.
• Bring opinions, ideas, and solutions to leadership.
• Manage our inventory, production, and order fulfillment systems.
• Provide project management for team-wide initiatives and new collection development.


-Employer subsidized Health, Vision, and Dental Insurances

-Paid Time Off

-Paid Sick Leave

-Paid Holidays

Key Responsibilities & Accountabilities


• Assist President and Leadership with culture and values initiatives.
• Attend monthly Leadership meetings with President and VPs.
• Help communicate leadership updates to the team.


• Maintain and update company records for the fabric, wallpaper, and pillow lines (e.g., color names, SKU number, etc.).
• Maintain and update RA’s systems for inventory, order fulfillment, and production to ensure accurate and timely order fulfillment and accurate inventory information; actively review systems to ensure that they meet company needs and identify strategies for improvement; software platforms include Unleashed and ShipStation.
• Develop Operations annual goals with support of VP of Finance + General Counsel.
• Analyze performance of Operations, warehouse, and vendor activities to promote accuracy, efficiency, and productivity (including product development, shipping, communication, and production schedules).
• Develop and maintain operations KPIs to evaluate Operations performance:
• Manage inventory of fabric, wallpaper, finished goods, production materials, swatches, and order fulfillment supplies.
• Liaise with our warehouse coordinator(s) and vendors to ensure accurate and efficient order fulfillment and maintain strong relationships.
• Cultivate and maintain good relationships with our vendors with the support of President and VP of Finance + General Counsel.
• Update and maintain the operations team’s internal resources and manuals to reflect new policies, procedures, and technology.
• Support VP of Finance + General Counsel, as needed, with reporting of Operations performance and analysis thereof.
• Support Sales + Marketing, as needed, with reporting for sales velocity, best sellers, etc. and analysis thereof.
• Coordinate with Sales Manager to ensure that travel sales assets are up to date.
• Host bi-weekly RAD team meetings and provide Operations updates to the team.

Human Resources

• Train and supervise Operations + Customer Service Associate for order entry and swatch order and outreach fulfillment; delegate additional responsibilities to Operations + Customer Service Associate.
• Oversee onboarding and setting up new accounts for new employees.
• Monitor hr@ email address and bring requests to Leadership.


• Project manage new collection development; create and manage development calendar to ensure new collections are on track for their intended launch dates.
• Order and track development samples and new collection products.
• Coordinate operations, marketing, and sales teams to ensure successful rollout of new products and collections; host cross-departmental meetings, as needed.
• Support President and VP of Finance + General Counsel to research new vendors and develop sourcing strategies for new and existing product lines as needed.

Studio Management

• Serve as the point person for maintenance, telephone/internet, mailing, shipping, deliveries, supplies, and equipment; delegate tasks, as appropriate, to the Operations Associate.
• Establish, review, and update best practices and procedures for Studio Operations, including workplace safety.
• Manage inventory of office supplies.
• Initiate and participate in contract and price negotiations with office vendors and service providers.
• Keep files organized on our electronic servers that relate to the studio, operations, and production.
• Ensure that all invoices and bills for studio services, purchases, and shipping are timely paid by forwarding invoices to our bookkeeper or using the company credit card as appropriate.
• Ensure that the studio is kept organized and clean.



• Bachelor’s Degree.
• 5-10 years in operations and production roles, with experience in the home product or interior design industries preferred.
• 4 or more years of successful supervisory experience.
• Strong attention to detail and organizational skills.
• Empathy and an ability to understand the needs of customers, vendors, and team members.
• Strong communication, interpersonal, and management skills.
• Self-starter.
• Experience with Unleashed, Shopify, and ShipStation (or similar programs) – preferred.
• Knowledge of accounting and bookkeeping principles – preferred.

To Apply

Email the following to hr@rebeccaatwood.com and include your name and “Operations Director” in the subject line:

• Resume
• Cover letter including:
-Why you are interested in the position and why you would be a good fit.
-The most influential leadership or management book that you have read and why.
-The inventory system that you are most familiar with, a challenge that you have faced with using that software, and how you overcame that challenge.
• Two professional references.