Shipping & Return Policy
Your order is in good hands, and we are on it! Below, a few things you might want to know...
When can I expect it to arrive?
We know waiting for your order can be tough. We send our orders via UPS and FedEx. Anything in stock will ship same day if received the order before 12pm ET and shipped next day if received after that time. Orders placed during the weekend will ship on Monday unless there is a holiday. Tracking numbers and shipment confirmations will be sent at the end of the business day. If you’re on the east coast packages are usually delivered within 1-3 business days of shipment, and within 5-6 if you’re on the west coast.
What if I need it quick?
We can do it, but let’s discuss first. For rush orders or for lead times on printed to order fabrics and wallpapers please email firstname.lastname@example.org.
I’m based overseas/not in the continental US. Will you still ship my way?
Happily! We ship via TNT unless otherwise requested. Please email email@example.com and we will give you a shipping quote based on your order and location.
What is your return policy?
We believe in creating beautiful products for your home that you will love for years to come. If you are not completely satisfied with your purchase, please contact us at firstname.lastname@example.org so that we can find a solution. Our customers are important to us, and we want you to fully enjoy your purchase. Send back your item within 14 days of receipt and it can be repaired, replaced, or returned for a full refund. All merchandise should be in its original condition with the original packaging and receipt. Shipping and handling fees are unfortunately not refundable. All returns ship must to our warehouse in Pennsylvania, not to our studio in Brooklyn - the address is on the box you received. Returns shipped to our studio will have an additional shipping fee deducted from refund or credit amounts.
Trade partners have a $5 restocking fee.
Please note, however, that wallpaper, fabric and custom pillow orders are non-refundable as they are cut specially for you. We suggest ordering swatches to avoid any confusion.
Also, due to the handmade nature of our products slight variations in color and design are embraced. When ordering multiples we do our best to make sure the pieces match as closely as possible for you.
All sale items are final and non-refundable.