Shipping & Return Policy
Your order is in good hands, and we are on it! Below, a few things you might want to know...
When can I expect it to arrive?
We know waiting for your order can be tough. We send our orders via UPS and FedEx. Anything in stock will ship in 1-2 business days if we have received the order before 12pm ET and shipped next business day if received after that time. Orders placed during the weekend will ship on Monday unless there is a holiday. Tracking numbers and shipment confirmations will be sent at the end of the business day to the email address that placed the order. If you’re on the east coast packages are usually delivered within 1-3 business days of shipment, and within 5-7 if you’re on the west coast. Anything item is made to order will ship after the product's lead time stated on its product page.
All swatch orders ship once a week.
What if I need it quick?
We can do it, but let’s discuss first. For rush orders or for lead times on printed to order fabrics and wallpapers please email email@example.com.
I’m based overseas/not in the continental US. Will you still ship my way?
Happily! We ship via UPS or FedEx unless otherwise requested. Please email firstname.lastname@example.org and we will give you a shipping quote based on your order and location.
I put the wrong address on my order. Can I redirect my package?
Oh no! As the sender, we are unable to change a delivery address if it has shipped but UPS can get your package to the correct location. To change your delivery please sign up for a UPS account here.
If your order hasn't shipped yet, let us know the updated address and we will try to catch it before it goes out. Please allow 1-2 business days to process the address change.
I forgot to let you know I don't want to sign for my package. Can you remove signature requirement?
We ship large orders 'signature required' to prevent packages from being lost or stolen. Please email email@example.com with your order number as soon as possible if you'd like this removed. If your shipment has already gone out you will need to change your delivery address. You can do that by signing up for a UPS account here.
What is your return policy for online purchases?
We believe in creating beautiful products for your home that you will love for years to come. If you are not completely satisfied with your purchase, please contact us at firstname.lastname@example.org with your order number so that we can find a solution. Our customers are important to us, and we want you to fully enjoy your purchase. Send back your item within 14 days of receipt and it can be repaired, replaced, or returned for a full refund. All merchandise should be in its original condition with the original packaging and receipt. Shipping and handling fees are unfortunately not refundable. All returns ship must to our warehouse in Pennsylvania, not to our studio in Brooklyn or showroom - the address is on the box you received. Returns shipped to the incorrect location will have an additional shipping fee deducted from refund or credit amounts. Please allow 5-7 business days for a return to be processed once received.
Trade partners have a $5 restocking fee per item.
Please note, however, that wallpaper, fabric and custom pillow orders are non-refundable as they are cut specially for you. We suggest ordering swatches to avoid any confusion.
Also, due to the handmade nature of our products slight variations in color and design are embraced. When ordering multiples we do our best to make sure the pieces match as closely as possible for you.
All sale items and items purchased using discount code during a sale are final and non-refundable. Find our sale FAQ here.
What is your return policy for store purchases?
For all purchases made at the Rebecca Atwood retail store, we gladly accept returns of full-priced merchandise for exchange or store credit within 14 days of purchase. Items must be unwashed and undamaged, with original tags attached. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
Trade partners have a $5 restocking fee.
All sale items and items purchased with a discount code during a sale are final and non-refundable. Find our sale FAQ here.