We inspire through design. By creating patterns and palettes that activate and reflect people’s interior worlds, we invite them to experience the deep pleasure of finding expression in their environment.

Operations Director; Full-time position.

Rebecca Atwood Designs Studio in Charleston, SC

VP of Finance + General Counsel

• Manage day-to-day activities of Operations and the Studio. 

• Bring ideas and solutions to leadership. 

• Manage our inventory, production, and order fulfillment systems. 

• Provide team communication and project management for team-wide initiatives and new collection development. 

• Create and present reports on operations goals and performance. 

• Assist President and Leadership with culture and values initiatives. 

• Attend monthly Leadership meetings with President and VPs. 

• Help communicate leadership updates to the team. 

• Host bi-weekly team meetings with Operations updates and follow up with action items. 

• Develop and implement operational strategies and goals, with the support of Leadership, that align with the company's overall goals and objectives, focusing on supporting sales growth, improving efficiency, and enhancing customer satisfaction. 

• Maintain and update RA’s systems for inventory, order fulfillment, and production to ensure accurate and timely order fulfillment and accurate inventory information; actively review systems to ensure that they meet company needs and identify strategies for improvement; software platforms include Unleashed and ShipStation. 

• Manage inventory of fabric, wallpaper, finished goods, production materials, swatches, and order fulfillment supplies. 

• Maintain and update company records for the fabric, wallpaper, and pillow lines (e.g., color names, SKU number, etc.). 

• Analyze performance of Operations, warehouse, and vendor activities to promote accuracy, efficiency, and productivity (including product development, shipping, communication, and production schedules). 

• Create Operations key KPIs and reports with the support of VP of Finance + General Counsel as needed. 

• Present performance and analysis thereof with the team quarterly 

• Liaise with our warehouse coordinator(s) and vendors to ensure accurate and efficient order fulfillment and maintain strong relationships. 

• Cultivate and maintain good relationships with our warehouses and production partners with the support of President and VP of Finance + General Counsel. 

• Update and maintain the Operations team’s internal resources and manuals to reflect new policies, procedures, and technology. 

• Coordinate with Sales Managers to ensure that travel sales assets are up to date. 

• Lead and mentor the Operations team, fostering a collaborative and high-performance culture, and providing guidance and support to achieve departmental goals. 

• Train and supervise Operations team member(s) for order entry, swatch order management, and outreach fulfillment; delegate additional responsibilities to Operations team member(s). 

• Oversee onboarding and setting up new accounts for new employees. 

• Provide annual review and mid-year check-in to Operations team member(s). 

• Monitor hr@ email address and bring requests to Leadership. 

• Project manage new collection development; create and manage development calendar; project manage team-wide launch tasks to ensure new collections are on track for their intended launch dates. 

• Order and track development samples and new collection products. 

• Coordinate operations, marketing, and sales teams to ensure successful rollout of new products and collections; host cross-departmental meetings, as needed. 

• Proactively look at potential roadblocks in our development calendar and propose solutions. 

• Support President and VP of Finance + General Counsel to research new vendors and develop sourcing strategies for new and existing product lines as needed. 

• Oversee office maintenance, telephone/internet, mailing, shipping, deliveries, supplies, and equipment; delegate tasks, as appropriate, to the Operations team member(s). 

• Establish, review, and update best practices and procedures for Studio Operations, including workplace safety. 

• Manage inventory of office supplies. 

• Initiate and participate in contract and price negotiations with office vendors and service providers. 

• Keep files organized on our electronic servers that relate to the studio, Operations, and production. 

• Coordinate with our bookkeeper to ensure that all invoices and bills for studio services, purchases, and shipping are timely paid. 

• Ensure that the studio is kept organized and clean. 

• Bachelor’s Degree. Degree in Business Administration, Operations Management, or a related field preferred. 

• 5-10 years in operations and production roles, with experience in product development, home products, or interior design industries preferred. 

• 4 or more years of successful management experience. 

• Self-starter with a strong “can-do” attitude. 

• Strong attention to detail and organizational skills. 

• Empathy and an ability to understand the needs of customers, vendors, and team members. 

• Strong communication, interpersonal, and management skills. 

• Experience with Monday.com, Unleashed, Shopify, and ShipStation (or similar platforms) – preferred. 

• Knowledge of accounting and bookkeeping principles – preferred. 

• Employer-subsidized Health, Vision, and Dental Insurance 

• Paid Time Off 

• Paid Sick Leave 

• Paid Holidays 

• Resume 

• Cover letter including: o Why you are interested in the position and why you would be a good fit. 

• The leadership or management book that you have been most inspired by and why. 

• The inventory system that you are most familiar with, a challenge that you have faced with using that software, and how you overcame that challenge. 

• Two professional references.