You’ve got questions? We’ve got answers. We’ve Seen a Pattern... here are the questions we get asked most frequently.
Please refer to the following FAQs for specific questions:
What is your return policy?You can find our return policy here.
Can I combine discount codes?
Discount codes cannot be combined during a sale or otherwise. Please feel free to use both on two separate purchases.
Do you ever have sales?
Yes, we do! Our sales are limited but our newsletter subscribers receive early access and special deals. Sign up for our newsletter here to be the first to find out about exclusive online sales and sample sales.
Can I order a swatch?
Of course! Once you have found a pattern you are interested in, just change the size from "Yard" to "Swatch" and add directly to your shopping bag. You can then click through to complete your online order. We will ship your swatches as soon as possible from our Brooklyn studio, and you will receive an automated tracking update when they ship. You can also find swatch sets here.
If you are a trade member, please use your trade code when checking out online. You can learn more about our trade benefits here.
What type of insert comes with my pillow?
All of our pillows have a lofty 10/90 down feather insert inside. Read more about our insert here. If you have an allergy or aversion please email email@example.com. to find out about our alternative fill options.
Do you make custom pillows?
We’d love to make something unique for you! You can find our Made-to-Order pillows here. If you are interested in an alternative custom option, please email firstname.lastname@example.org for a quote.
How should I care for my pillow or fabric?
You can find a full list of our wash care here.