Frequently Asked Questions

Give Thanks Sale 2022

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What is on sale?

Fabric, wallpaper, pillows and made to order pillows are all included in our sale.

How long does the sale last?

This year, our Give Thanks Sale will run from Tuesday 11/22 - Tuesday 11/29.

How do I access your sale?

Use code GIVETHANKS20 at checkout to apply the discount.

If you are a trade member, please be sure to sign up for an online account to access your exclusive discount

Can you send me an invoice for my order?

Invoice requests are not available during our sale. Please place your order directly online.

I just heard about this, but the sale is already over. Can you honor the sale price?

Unfortunately, once the sale is over it is no longer valid (please don't email us and make us feel guilty!).

I ordered yesterday but today there's a sale. Can I get the discount?

Please note that we typically have a sale every year during November. Add it to your calendar and be sure to check your email during those times. This limited-time discount is only valid during the dates of our sale and cannot be applied retroactively. 

Can I return or exchange items I bought during the sale?

All sales are final.

Can I combine my trade or newsletter discount with the sale?

We cannot combine discounts.

If you are a trade member, please be sure to sign up for your online account to access your exclusive discount.

When can I expect my purchase?

We will work very hard to ship your in-stock purchase within one week of the end of the sale. In cases of high volume, your order may ship later. If your item is made to order, please refer to the product details for lead time information.

I'm outside of the continental U.S. Can I purchase?

Yes, you can still purchase during our sale. International shipping to Australia, Canada and the UK is available without a quote at checkout. Need to ship to another location? Just email us for a shipping quote.

Will my fabric order ship in a continuous piece?

We are unable to guarantee that final sale fabric orders will be able to ship in one continuous piece. If you have specific minimum length requirements please feel free to let us know and we will do our best to help.

I don't know my company's login credentials.

To clarify, your company does not have a specific set of credentials to login to our trade website. In order to access your online account, all you need to do is sign in with the email of your choice. It can be your own individual email, or you can opt to use the same email for your whole team - whatever works best for you!

How do I login to my account?

Create an account for our trade website HERE. Even if you have ordered with us in the past, you may still need to create an account to access our trade website. If you have already created an account, you can login HERE. If you still aren't seeing your trade pricing, just give us a shout and we can help.

General

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What is your return policy?

You can find our return policy here

Do you ever have sales?

Yes, we do! Our sales are limited but our newsletter subscribers receive early access and special deals. Sign up for our newsletter here to be the first to find out about exclusive online sales and sample sales.

Can I order a swatch?

Of course! Once you have found a pattern you are interested in, just click the ‘Add Swatch to Cart’ button. You can then click through to complete your online order. We will ship your swatches as soon as possible from our Charleston studio, and you will receive an automated tracking update when they ship. Expedited shipping is also available at checkout.  

If you are a trade member, please login to your account when checking out online. You can learn more about our trade benefits here.

Wallpaper

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Resources

Please check our wallpaper product pages under 'Product Details' if you cannot find an answer below.

Is there a minimum order?

We have a wallpaper order minimum of 5-yards. For orders under 15 yards, a $75 set up fee is included in the shipping costs.

Is there a lead time?

You can find all the details on the product pages of our website. Most of our wallpapers are made to order (rush printing is also available). We do have a selection of in-stock wallpapers that can be found here.

What are your shipping prices?

You can find a shipping chart here for fabric and wallpaper. For international shipping, please contact us for a quote. 

How much wallpaper should I order?

We recommend hiring a wallpaper installer—they are the best resource to ask about how much wallpaper you need for the space you are wallpapering. If you have the measurements of the walls you can use this calculator to come up with an initial rough estimate, but we strongly recommend confirming with your installer before ordering. When in doubt, we advise rounding up to avoid the potential lead time and expense of a reorder. You can learn more about our best practices for calculating yardage here. We are unable to provide exact yardage estimates or conversions. Please note that our wallpaper is sold by the linear yard (not by the roll).

How do I install wallpaper?

We recommend working with a professional wallpaper installer. To learn more you can see wallpaper being installed in Rebecca's own home in this video. You can find our instructions for clay-coated paper here and printed grasscloth here (these will also be included in your order).

Why does your wallpaper come untrimmed?

Untrimmed wallpaper allows installers to have more control when matching seams and provides an allowance when navigating variances in surface the paper is being installed on. It also gives us room to print join markers, helping to show how the pattern should be aligned during installation. Finally, having the extra selvage provides additional protection to our wallpaper during shipment. 

What are the dimensions of your wallpaper?

Please refer to the product page under 'Specs' to find the width of the wallpaper you are interested in. Our wallpaper includes a selvedge, so "printed width" refers to the measurements of the printed portion of the wallpaper (not including the selvedge). Our wallpaper is sold by the linear yard (not by the roll).

Is X” or X” the horizontal or vertical repeat?

Our repeats are listed horizontal by vertical. So a 27”x42” repeat is 27” horizontal and 42” vertical. Please refer to the product page under 'Specs' for repeat matches and be sure to note to your installer if it’s a straight match or a half drop.

Do you print ½ yards?

Unfortunately, we are not able to print or cut half yards. All orders should be rounded up.

Are your wallpapers printed in a continuous piece?

Our printers always aim to print the entirety of orders of 70 yards or fewer in one piece. However, we are not able to guarantee that an order will be printed continuously. In the very rare event that our printers need to split an order, they ensure the second piece is at least 5 yards and include an extra yard or so to offset any loss that may occur because of where the first bolt ended. We are unable to accommodate specific cut length requests. Please refer to the product page under 'Specs' for specific details.

Can your wallpaper be used in a bathroom?

Yes it can! Our clay-coated wallpapers have been used in bathrooms by several of our clients in the past. We just recommend avoiding using it in areas with continual water contact, such as inside your shower or directly behind a high traffic sink. If your wallpaper gets dirty you can wipe clean with a soft sponge or cloth with a mild soap and water. 

Can I match a fabric and wallpaper pattern?

Due to the different production natures of fabric and wallpaper, we are unable to guarantee an exact match between a fabric and wallpaper pattern. When creating our collection we carefully consider how each pattern will look best once it is translated to a specific medium. Our patterns are meant to be mixed and matched, and we would be happy to help advise on a pattern or color that would coordinate with your project. 

Can I order archived (discontinued) wallpaper?

We can accomodate orders of archived digitally-printed wallpaper with a 15-yard minumum. Please reach out for a quote. Unfortunately, we are not able to offer discontinued screen-printed wallpaper at this time. 

Can you do commercial quality wallpaper?

We can print on commercial-grade vinyl or a Type II eco-friendly vinyl alternative. Refer to our Custom FAQ below for more details. 

Can you provide more information regarding your lead times + pricing?

Our paper is produced by a small family owned and operated printer in Connecticut and is printed to order. With digital printing, we are able to translate the painterly feeling of Rebecca's original artwork. We love the quality and care that goes into this product, but we completely understand it might not be the right fit for every budget or every project.

Fabric

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Resources

Please check our fabric product pages under 'Product Details' if you cannot find an answer below.

Is there a minimum order?

We have a fabric order minimum of 5-yards. For orders under 3 yards, a $35 handling fee is included in the shipping costs.

Is there a lead time?

You can find all the details on the product pages of our website. Some of our fabrics are made to order, but we do carry stock of many of our patterns. In-stock fabrics can be found here.

What are your shipping prices?

You can find a shipping chart here for fabric and wallpaper. For international shipping, please contact us for a quote. 

How much fabric should I order for my project?

We recommend consulting a professional workroom in your area, as they will be the best to advise you on the amount of yardage that will be required for the specific needs of your project. Be sure to provide the workroom with the pattern repeat and information on the product listing. If unsure, we recommend ordering a little extra just in case. While we always do our best, we cannot guarantee an exact color match on future reorders. We are unable to provide exact yardage estimates.

Are your fabrics upholstery grade?

We recommend that if in doubt, you opt for one of our wovens or performance fabrics, which are heavier weight and designed with upholstery in mind. Our other fabrics are suitable for some upholstery, but whether it will work for your project depends on the specifics of your piece and its use. While many customers have used our prints for upholstery with great results, some of our customers prefer to knit back or treat the linen first. The best person to consult is your upholsterer. 


We do not recommend upholstering with our embroidered fabrics.

What are the dimensions of your fabric?

Please refer to the product page under 'Specs' to find the width of the fabric you are interested in. Some of our fabrics include a selvedge, so "printed width" refers to the measurements of the printed portion of the fabric (not including the selvedge). Our fabric is sold by the yard.

Do you sell ½ yards?

Unfortunately, we are not able to print or cut half yards. All orders should be rounded up.

Is X” or X” the horizontal or vertical repeat?

Our repeats are listed horizontal by vertical. So a 27”x42” repeat is 27” horizontal and 42” vertical for repeating.

Special note for Leaves, Brushstroke, and Mixed Stripe: The large repeat of these patterns do not match from selvedge to selvedge. For curtains, we recommend either not matching the print and hiding the seams in a pleat or ordering additional yardage to accommodate for the repeat.

Will my order ship in a continuous piece?

Most orders are able to ship in a continuous piece. If you have specific minimum length requirements please feel free to let us know.

Due to the production nature of screen-printed fabrics, we are not able to guarantee that orders over 25-yards will be able to ship in one continuous piece.

We are unable to guarantee that orders of sale fabric will be able to ship in one continuous piece.

Is your fabric Railroaded or Up The Roll?

"Railroaded" means that the pattern runs across the roll from selvage to selvage (or horizontally parallel to the bolt). "Up The Roll" means that the pattern runs vertically and continuously up the roll. For example, Market Stripe is "Up The Roll" while Painted Stripe is "Railroaded".

Can I match a fabric and wallpaper pattern?

Due to the different production natures of fabric and wallpaper, we are unable to guarantee an exact match between a fabric and wallpaper pattern. When creating our collection we carefully consider how each pattern will look best once it is translated to a specific medium. Our patterns are meant to be mixed and matched, and we would be happy to help advise on a pattern or color that would coordinate with your project.

Can I still order an archived (discontinued) fabric?

You can order archived digitally-printed fabric through our Archive Collection. Unfortunately, we are not able to offer most archived screen-printed, woven, or embroidered fabric at this time. If you have any questions about a specific pattern, please feel free to reach out.

Pillows

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Do you make custom pillows?

We do not offer custom pillows, however we do have a some options that we hope might work. You can find our selection of made-to-order pillows here. These pillows are printed and sewn individually from our digitally-printed fabrics, and have a production lead time of 2-4 weeks. If none of these options work for you, we recommend ordering yardage and having a custom pillow made by a local workroom. 

What type of insert comes with my pillow?

All of our pillows have a lofty 10/90 down feather insert inside. If you have an allergy or aversion please email sales@rebeccaatwood.com. to find out about our alternative fill options.

What size should I order?

Please note that our made-to-order pillows are produced using a "tapered corner" technique to avoid a dog-ear (pointed corner) look. This means that the measurement from corner to corner will be about .5" to 1.5" smaller than the measurement from seam to seam across the belly of the pillow. We also use inserts that are about 1”-2” larger than the measurement of the pillow cover, which helps to give the pillow a plump appearance. We love the full and polished look these techniques give our pillows, but this does mean that the pillow may appear slightly smaller than the measurements indicate. Please keep this in mind when selecting the appropriate size for your project. 

Trade

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Resources

Find an overview of our trade program here.

Do you offer trade accounts?

We do! You can sign up for our trade program here. Our application only takes a few minutes to complete. Once submitted and reviewed, you will receive a welcome email confirming your approval. If you don’t see this email within one business day, please check your spam folder or reach out to our team for help. In the meantime, please create an account for our trade website here so that you can access trade pricing and tax exemption when you have been approved.

Do you offer free trade swatches?

We offer complimentary swatches to members of our trade program. Create an account for our trade website here. If you have already created an account, you can login here. If you still do not see free swatches when you log in please email us to let us know.

How do I login to my online account?

Create an account for our trade website HERE. Even if you are an existing trade member, you will still need to create an account to access our trade website. You can find trade pricing, lead times, and order product & swatches via our trade website. If you have already created an account, you can login HERE. If you still do not see trade pricing after logging in please email us to let us know.

I don't know my company's credentials.

To clarify, your company does not have a specific set of credentials to login to our trade website. In order to access your online account, all you need to do is sign in with the email of your choice. It can be your own individual email, or you can opt to use the same email for your whole team - whatever works best for you!

Can you remove the tax from my order?

If you are seeing tax after you login to your online account, please let us know if you would like this removed. We will just need to have a resale certificate on file for your company. Unfortunately, we are unable to retroactively remove tax once an order has been placed.

I need a bigger swatch to show my client a larger piece of the fabric. How can I get a larger piece of fabric?

If you can't stop by our showroom or a partnering showroom with your client, you can get a piece through our loan program. Get in touch with us at sales@rebeccaatwood.com , and we'll fill you in on how to get larger fabric pieces in hand as soon as possible.

Custom

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Can you do custom patterns?

Not at this time, but feel free to let us know what you’re looking for! We may have something similar in our line already, and if not we always love to hear your ideas to keep in mind for future collections. 

Can I change the scale of an existing pattern?

Not at this time.

Can I match a wallpaper and fabric pattern?

Due to the different production natures of fabric and wallpaper, we are unable to guarantee an exact match between a fabric and wallpaper pattern. When creating our collection we carefully consider how each pattern will look best once it is translated to a specific medium. Our patterns are meant to be mixed and matched, and we would be happy to help advise on a pattern or color that would coordinate with your project.

Can you do custom colors?

We are not able to offer custom colors at this time. That being said, we'd love to know what colors you are interested in seeing for future collections!

Can you do custom fabric weights?

We are not able to offer custom fabric weights at this time. If you are interested in using our fabrics for a commercial project, please feel free to reach out and we can chat!

Do you do commercial quality fabrics or wallpapers?

Fabric:

We can do commercial qualities for many of our fabrics. Let us know what you are looking for, yardage quantity, any budget restrictions you have and when you were hoping to receive it by. Once we have that information we will check with our vendor and get you a quote as soon as possible.


Wallpaper:

We can print on commercial-grade vinyl or a high-performance residential vinyl alternative. Please reach out for more details.

Do you make custom pillows?

We do not offer custom pillows, however we do have a some options that we hope might work. You can find our selection of made-to-order pillows HERE. These pillows are printed and sewn individually from our digitally-printed fabrics, and have a production lead time of 2-4 weeks. If none of these options work for you, we recommend ordering YARDAGE and having a custom pillow made by a local workroom. 

The Archive

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What is the Archive Collection?

The Archive Collection is an assortment of fabric that has been retired from our current collection. We still love these patterns (and know you do too!), so we are excited to be able to make them more readily available. 

Are all retired patterns available?

Retired digitally-printed fabric & digitally-printed wallpaper are available. Unfortunately, we are not able to include retired embroidered fabric, woven fabrics, and screen-printed fabrics & wallpaper at this time.

Is there a minimum order?

Yes, there is a minimum order. Since these fabrics and wallpaper are being taken out of retirement, we will be producing them just for you! 

Digitally-Printed Fabric: 5 yard minimum.

Digitally-Printed Wallpaper: 15 yard minimum.

Is there a lead time?

The Archive Collection is made to order, so there is a lead time. 

Digitally-Printed Fabric: 2-3 week production lead time.

Digitally-Printed Wallpaper: 4-6 week production lead time (rush is also available).

Can I order a swatch?

Swatch availability may be limited, please email us for availability.

I have a swatch, but I don't see the item available on the website. Can you reprint it?

Maybe, but let's talk first! Get in touch with us at SALES@REBECCAATWOOD.COM and we can discuss pricing, minimums, and lead times.