You’ve got questions? We’ve got answers. We’ve Seen a Pattern... here are the questions we get asked most frequently.
How should I care for my pillow or fabric?
You can find a full list of our wash care here.
What is your return policy?
You can find our return policy here.
What type of insert comes with my pillow?
All of our pillows have a lofty 25/75 down feather insert inside. Read more about our insert here. If you have an allergy or aversion please email email@example.com to find out about our alternative fill options.
Do you make custom pillows?
We’d love to make something unique for you! We can make a pillow in any size with any of our fabrics. Please email firstname.lastname@example.org for a quote.
I ordered during presale - when will it arrive?
We’re working on getting your items to you as quickly as possible and appreciate your support! Please email email@example.com for an ETA. Want to shop before anyone else? Sign up for the Loyal List.
Do you offer trade pricing?
We do! Please find more information on our trade accounts here.
I see your minimum for fabric is 3 yards. Can you sell fewer than 3 yards for fabric?
Yes, we can cut fewer than 3 yards for a $35 cut fee. Please email firstname.lastname@example.org for an invoice.
Can you create custom colors or print on other base fabrics?
We can and would love to do this for you. We require minimum quantities for orders like this, please email email@example.com for more information.
Can you print on commercial fabrics?
Certainly! Please email firstname.lastname@example.org and we can tell you more about our commercial capabilities.
Can I combine discount codes?
Discount codes cannot be combined during a sale or otherwise. Please feel free to use both on two separate purchases. If you are a trade member and Loyal List member please email email@example.com.
Do you ever have sales?
Yes, we do! Our sales are limited but our newsletter subscribers receive early access and special deals. Sign up for our newsletter here to be the first to find out about exclusive online sales and sample sales in our studio.