You’ve got questions? We’ve got answers. We’ve Seen a Pattern... here are the questions we get asked most frequently. 

 

Please refer to the following FAQs for specific questions:
What is your return policy?

You can find our return policy here.


Can I combine discount codes?
Discount codes cannot be combined during a sale or otherwise. Please feel free to use both on two separate purchases.
 

Do you ever have sales?
Yes, we do! Our sales are limited but our newsletter subscribers receive early access and special deals. Sign up for our newsletter here to be the first to find out about exclusive online sales and sample sales.
 

Can I order a swatch?
Of course! Once you have found a pattern you are interested in, just change the size from "Yard" to "Swatch" and add directly to your shopping bag. You can then click through to complete your online order. We will ship your swatches as soon as possible from our Brooklyn studio, and you will receive an automated tracking update when they ship. You can also find swatch sets here

If you are a trade member, please use your trade code when checking out online. You can learn more about our trade benefits here
 


What type of insert comes with my pillow?
All of our pillows have a lofty 10/90 down feather insert inside. Read more about our insert here. If you have an allergy or aversion please email sales@rebeccaatwood.com. to find out about our alternative fill options.

  
Do you make custom pillows?

We do not offer custom pillows, however we do have a few options that we hope might work for you. We have a selection of ready-made pillows here that are in-stock and available to ship right away. We also recently launched made-to-order pillows, which you can find here. These pillows are printed and sewn individually from our digitally-printed fabrics and have a production lead time of 2-4 weeks. If none of these options work for you, we recommend ordering yardage and having a custom pillow made by a local workroom.


 
How should I care for my pillow or fabric? 
You can find a full list of our wash care here.

 

Can I match a fabric and wallpaper pattern?  

Due to the different production natures of fabric and wallpaper, we are unable to guarantee an exact match between a fabric and wallpaper pattern. When creating our collection we carefully consider how each pattern will look best once it is translated to a specific medium. Our patterns are meant to be mixed and matched, and we would be happy to help advise on a pattern or color that would coordinate with your project.