We inspire through design. By creating patterns and palettes that activate and reflect people’s interior worlds, we invite them to experience the deep pleasure of finding expression in their environment.

Operations Manager

Charleston, SC

VP of Finance + General Counsel

• Manage day-to-day activities of Operations and the Studio. 

• Bring ideas and solutions to leadership.   

• Manage our inventory, production, and order fulfillment systems. 

• Implement new Operations initiatives and system improvements.

• Provide team communication and project management for team-wide initiatives and new collection development. 

• Create and present reports on operations goals and performance. 

• Lead and mentor the Operations team, fostering a collaborative and high-performance culture, and providing guidance and support to achieve departmental goals.

• Coordinate Operations, Marketing, and Sales teams to ensure successful rollout of new products and collections and other team-wide initiatives.

• Drive the development and implementation of operational
strategies and goals, with a focus on supporting sales growth, improving
efficiency, and enhancing customer satisfaction.

• Assist the President and Leadership to implement culture and values initiatives

• Organize and host bi-weekly team-wide meetings; help communicate Leadership updates to the team.

• Maintain and update RA’s systems for inventory, order fulfillment, and production to ensure accurate and timely order fulfillment and accurate inventory information; actively review systems to ensure that they meet company needs and identify strategies for improvement; software platforms include Shopify, Unleashed, and ShipStation. 

• Manage inventory of fabric, wallpaper, finished goods, production materials, swatches, and order fulfillment supplies. 

• Maintain and update company records for the fabric, wallpaper, and pillow lines (e.g., color names, SKU number, etc.). 

• Analyze performance of Operations, warehouse, and vendor activities to promote accuracy, efficiency, and productivity (including product development, shipping, communication, and production schedules). 

• Present quarterly Operations performance reports to the team.

• Cultivate and maintain good relationships with our warehouses and production partners.

• Update and maintain the Operations team’s internal resources and manuals to reflect new policies, procedures, and technology. 

• Coordinate with Sales Representatives to ensure that travel sales assets are up to date. 

• Train and supervise Operations team members for order entry, swatch order management, and outreach fulfillment; delegate additional responsibilities to Operations team members. 

• Provide annual review and mid-year check-in to Operations team members.

• Project manage new collection development, including the management of development calendars and team-wide launch tasks to ensure new collections are on track for their intended launch dates. 

• Order and track development samples and new collection products; maintain product approval library.

• Coordinate operations, marketing, and sales teams to ensure successful rollout of new products and collections; host cross-departmental meetings, as needed. 

• Proactively look at potential roadblocks in our development calendar and propose solutions. 

• Assist researching new vendors and develop sourcing strategies for new and existing product lines as needed. 

• Oversee office maintenance, telephone/internet, mailing, shipping, deliveries, supplies, and equipment; delegate tasks, as appropriate, to the Operations team members. 

• Establish, review, and update best practices and procedures for Studio Operations, including workplace safety. 

• Initiate and participate in contract and price negotiations with office vendors and service providers. 

• Keep files organized on our electronic servers that relate to the studio, Operations, and production. 

• Coordinate with our bookkeeper to ensure that all invoices and bills for studio services, purchases, and shipping are timely paid. 

• Ensure that the studio is kept organized and clean.

• Bachelor’s Degree. Degree in Business Administration, Operations Management, or a related field preferred. 

• 3-6 years in operations and production roles, with experience in product development, home products, or interior design industries preferred. 

• 3 or more years of successful management experience. 

• Self-starter with a strong “can-do” attitude. 

• Strong attention to detail and organizational skills. 

• Empathy and an ability to understand the needs of customers, vendors, and team members. 

• Strong communication, interpersonal, and management skills. 

• Experience with Monday.com, Unleashed, Shopify, and ShipStation (or similar platforms) – preferred. 

• Knowledge of accounting and bookkeeping principles – preferred. 

• Advanced in Microsoft Excel, Workflow Automation – preferred. 

• Employer subsidized Health, Vision, and Dental insurances.

• 401(k) with employer contribution.

• Starts at two weeks of vacation + additional week of vacation between Christmas and New Year's.

• Major holidays + Summer Fridays

• Five paid sick days.

• 12 weeks paid parental leave.

• 9-5 regular work hours.

• Resume 

• Cover letter including: Why you are interested in the position and why you would be a good fit. 

• The leadership or management book that you have been most inspired by and why. 

• The inventory management system or ERP that you are most familiar with, a challenge that you have faced with using that system, and how you overcame that challenge. 

• Two professional references. 

• Salary Requirement